Review & Approval
Do I get to see the portrait and provide feedback before it ships?
Yes! We will send you a draft of the portrait once your piece is completed, so that you have a chance to provide feedback and request any changes. An unlimited amount of revisions is offered and won’t ship your portrait until you are 100% happy with the final product.
How long does it take?
Generally, we get your portrait to you or the recipient within 3-4 weeks or less from the time the final photograph is selected. Some circumstances may change that timeline. For example, we allow you to make the final call on the portrait and make unlimited revisions to your portrait. We won’t ship the portrait until you are 100% happy with it, so depending on how long any revisions take, the delivery timeline may shift slightly. However, after you order your portrait we allow you to request a desired delivery date and we will do everything in our power to get you your portrait by that date. Rush delivery for 1-3 weeks also available from £20 depending on demand.
Do you have a quicker process option? What is the fastest I can get a portrait?
Yes! We offer expedited deliveries for an additional charge which can be discussed when selecting the photo after checkout. If you do require this service, a link will be emailed to you where you can make the payment for the additional charge. Our standard shipping is 3-4 weeks after photo selection is finalized but we offer guaranteed delivery options for 1, 2 or 3 weeks if you need it by a specific date. If it’s very last minute, the fastest we can turn around a portrait is 1 week if we can get the final photo selected same day.